General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details
1.4 Platform services
2.1 Content of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Services and place of performance
3.1 Performance of the service
3.2 Financial document
3.3 Access to the invoice and receipt
4.1 Comfortia
4.1.1 Optimum package
4.2 Auxil
5.1 Scope of the customer's responsibility
5.2 Disputing an order, complaint
6.1 Right of withdrawal and termination
6.1.1 Model information on withdrawal/termination
6.1.2 Model withdrawal/termination form
6.2 Contact
6.3 Complaint handling and communication
6.4 Bank chargeback procedure
7.1 Scope of the operator's responsibility
7.2 Miscellaneous provisions
7.3 Applicable legislation

1.1 Introduction

These General Terms and Conditions apply to all domain names (URL addresses) providing the official access to the website (an independent international vehicle registration brokerage portal), including the mobile applications, subdomains connected to the system, as well as the related network services and interfaces.

Applicable legislation: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as the related national legislation.

1.2 Legal basis of the contract

The customer (purchaser, visitor, user) is obliged to read and acknowledge this document if they order a vehicle registration brokerage service on this portal.
Finalising the order by payment shall be deemed acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer encounters checkboxes which concisely contain the most important information and also provide a direct clickable link to this document as well as to other legally prescribed notices.
Ticking these checkboxes is a precondition for finalising the order, therefore their active selection constitutes an express legal declaration made by the customer with regard to acceptance. Acceptance by the customer – pursuant to Article 6(1) and (4) of Directive 2011/83/EU – has legal effect also where the operator has made the terms easily accessible and the acceptance was given expressly.

This legal declaration also includes the customer's statement that they acknowledge that the conclusion of the contract entails a payment obligation, and furthermore that they expressly request the commencement of the performance of the service before the expiry of the termination period, and acknowledge that upon the full performance of the service they lose their right of termination pursuant to Section 29(1)(a) of Government Decree 45/2014 (II. 26.) (see point 6.1).

The label of the button serving to finalise the order – in accordance with Section 15(2) of Government Decree 45/2014 (II. 26.) – clearly indicates that the order entails a payment obligation.

The content of the contract is determined jointly by the mandatory legal provisions and this document. The GTC set out the rights and obligations of the parties, the conditions for the conclusion and performance of the contract, the payment rules, the liability provisions, as well as the rules on withdrawal and legal remedies.

1.3 Company details

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax number: 24892955-2-13 Company registration number: 13 09 186967
    E-mail: privacy@evignet24.eu
    Google - Government documents and official services identification number: 5-6127000034822/A

Hosting provider: Tárhely.Eu Szolgáltató Kft., 1144 Budapest, Ormánság utca 4. X. floor 241., info@tarhely.eu

Hereinafter: operator (service provider, agent, intermediary).

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to the government website

1.4 Services of the platform

The online system provides an independent, international vehicle registration intermediary service, which enables the registration of motorway usage fees for several countries on a single, unified interface.
The purpose of the service is to provide users with fast, secure and convenient registration through a multilingual interface, with various payment methods and continuously available customer support.

The operator is not a state body, not an authority and not the official portal of the competent toll operator; it provides the service as an independent intermediary, or – where it holds a separately indicated authorisation – as a reseller.

The term "e-vignette" is a designation commonly used in everyday language; however, the service provided by the platform actually relates to the online registration of the road usage entitlement, and not to the provision of a physical motorway vignette.
During the purchase process and at various points of the portal, in particular at the mandatory acceptance checkboxes and in the order summary, the system clearly indicates that the subject of the order is the vehicle registration intermediary service.

In the case of certain countries, the system may hold official partner status, of which clear information is displayed on the interface during the purchase process. For example, official reseller of NMFSZ.
If no such indication is visible in a given segment, the operator acts, with regard to the country concerned, as an autonomous, independent intermediary on the basis of the mandate given with the data of the vehicle in question, by entering the provided data into the official toll register.
The operator does not examine the relationship between the person initiating the order and the specified vehicle; the vehicle registration mandate may be initiated by anyone, irrespective of their relationship to the vehicle.

2.1 Content of the registration service

The vehicle registration intermediary service of the platform consists of two inseparable elements: (a) the vehicle registration administration and (b) the entry of the road usage entitlement into the official toll register.
The operator charges a vehicle registration fee; on the interface, the default display of the service and the final amount payable is the gross price including tax, in accordance with Article 6(1) of Directive 2011/83/EU and Section 11(1)–(2) of Government Decree No. 45/2014 (II. 26.).

The inseparable parts of the vehicle registration intermediary service (in addition to the entry of the road usage entitlement into the official toll register) are the following:

  • SMS notification of the successful registration

  • 24/7 continuous customer service

  • Comfortia replacement guarantee service (see point 4.1)

  • Auxil fine management service (see point 4.2)

Applicable legislation: Article 6(1) of Directive 2011/83/EU.
* In the case of the Hungarian e-vignette, the service is governed by point 4.1.1 of the GTC, therefore this point does not apply.

2.2 Ordering the service

When placing an order, the customer is obliged to provide all data required by the toll system concerned. These generally include the vehicle category, the country code (licence plate prefix), the licence plate number itself, the intended start date and duration of road use, the area to be covered by the e-vignette (country or region), as well as the customer's contact details (e-mail address, telephone number). Certain countries may also require the provision of additional data (e.g. chassis number, passport number, name); these additional data requirements are not based on the operator's decision, but on the provisions of the official toll system of the given country.
The details of data processing are set out in the Privacy Policy (available at: link varies by language – in the footer).

2.3 The fee for the service and its payment

The summary window displayed on the checkout page contains an overview of the data provided during the order, as well as the total vehicle registration fee applicable to the given transaction (which also includes the official fee of the road use entitlement). This amount includes all costs and taxes incurred; the customer will not be charged any further fees either during the subsequent steps of the payment process or thereafter. The transaction does not involve any automatic or recurring subscription, nor will any hidden charges be debited at a later date.

In the final step, the bank's payment page is displayed, where the final amount payable and the currency are shown again. This ensures that, before finalising the payment, the customer is informed once more, by way of confirmation, of the total amount payable and the currency used.
Applicable legislation: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), the national transposition of the EU Directive (2005/29/EC).

2.4 Services and place of performance

a) In the case of road use entitlements valid in the Member States of the European Union, the Service Provider acts on behalf of the customer, in an agency (intermediary) capacity, and carries out the registration of the vehicle data provided in the system of the national toll service provider. This intermediary capacity does not mean that the Service Provider is the official portal of the authority concerned – with the exception of Hungary, where the Service Provider is an official reseller of NMFSZ (National Toll Payment Services Plc.).
Accordingly, the value added tax rate of the given country shall be applied to the performance of the online administration and convenience service provided by the Service Provider.

b) Road use entitlements valid in countries outside the European Union – in Belarus, Moldova and Switzerland – are defined as performance in a third country.
In these cases, the value added tax rate of the country of the service provider's registered office shall be applied to the online administration and convenience service provided by the service provider.

c) Tax rates applicable to the service:
Belarus – 27% VAT (Hungarian VAT rate according to the service provider's registered office), Moldova – 27% VAT (Hungarian VAT rate according to the service provider's registered office), Switzerland – 27% VAT (Hungarian VAT rate according to the service provider's registered office),
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable legislation:
– Article 31a(2)(j) of Council Implementing Regulation (EU) No 282/2011
– Article 47 of Council Directive 2006/112/EC

The registration service is accepted by ticking the mandatory checkboxes displayed on the checkout page.

The service provider, acting as an agent on behalf of and in the name of the customer, intermediates the road usage authorisation for the benefit of the following issuers:

Austria – ASFINAG Maut Service GmbH (the e-vignette-issuing member of the ASFINAG group of companies; parent company: Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft, Schnirchgasse 17, Vienna, 1030), Alpenstraße 99, Salzburg, 5020
Czech Republic – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Bulevardul Dinicu Golescu 38, Bucharest (District 1), 010873
Slovenia – DARS d.d. (Motorway Company in the Republic of Slovenia), Ulica XIV. divizije 4, Celje, 3000
Slovakia – National Motorway Company (Národná diaľničná spoločnosť, a.s., NDS), Dúbravská cesta 14, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура" – Национално Тол Управление), Bulevard Makedonija 3, Sofia, 1606
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Roads Administration (Administrația Națională a Drumurilor S.A.), Strada Bucuriei 12A, Chișinău, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Company), Kauno g. 22-202, Vilnius, 03212
Belarus – State Institution "Belavtostrada" (Государственное учреждение „Белавтострада"), 4th Zagorodny Lane 58A, Minsk, 220073

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Performance of the service

Following successful payment, the operator immediately begins processing the order in the system of the relevant destination country. At the same time, the customer sees a countdown window on the interface indicating the expected processing time, and receives an automatic e-mail notification at the e-mail address provided, confirming the initial receipt of the order.

This confirmation clearly indicates that the performance of the service – i.e. the vehicle registration – has commenced, but also that, until the next (final) confirmation arrives, the service has not yet been completed and the road usage authorisation is still pending.
The typical processing time is 1–8 minutes (maximum approx. 16 minutes); in exceptional circumstances (e.g. an overloaded external system) it may take longer.

If the service cannot be performed within the waiting period and this could cause a delay that is reasonably unacceptable for the customer (e.g. significant additional waiting time on the road due to a failure of an external toll system), the operator automatically cancels the order. In such a case, the customer receives a cancellation notification by e-mail and SMS; the financial transaction is reversed (with the full amount paid by the customer being refunded), and the issued document is marked as cancelled. At the same time, the system temporarily prevents a repeat purchase under the same conditions, in order to avoid duplicate orders resulting from multiple attempts.

Upon the successful completion of the vehicle registration in the toll system of the destination country, the customer immediately receives a final confirmation and notification by both e-mail and SMS, certifying the performance of the service. This contains the detailed data of the order, and, in a separate e-mail, a link for accessing (downloading) the financial document (invoice or receipt).

The contract is deemed fully performed at the moment when the operator has fully carried out the vehicle registration requested by the customer – i.e. has entered and validated the necessary vehicle data in the official electronic register of the competent toll authority, has obtained the road usage right, and has sent a confirmation thereof to the customer. This point in time is also decisive with regard to the cessation of the right of withdrawal (see point 6.1). At that time, the operator also notifies the customer by SMS at the telephone number provided, thereby preventing misunderstandings arising from e-mail delivery errors and ensuring the multi-channel information provision required by the nature of the service.

The system logs, per order and with a time stamp, the fact and time of ticking the mandatory checkboxes, as well as the display of the total amount payable and the currency; these data are available at the customer's request, or as evidence in dispute proceedings (see point 6.4).

The final confirmation e-mail – on a durable medium – contains the information specified in Section 11 (1) of Government Decree 45/2014 (II. 26.), as well as the confirmation of the customer's express statement made during the purchase that they requested the commencement of the performance of the service before the expiry of the withdrawal period, and acknowledged that, following the full performance of the service, they lose their right of termination pursuant to Section 29 (1) a) of Government Decree 45/2014 (II. 26.) (Sections 18 and 19 of Government Decree 45/2014 (II. 26.)).

The toll regulations of certain countries do not allow the so-called "overlapping purchase", not even in the case of partial overlap. This means that if the Customer purchases a toll for a period that partly coincides with an already covered or currently valid period, the system does not permit the extension or supplementing of the earlier toll. In such a case, the validity of the purchased toll automatically begins after the expiry of the earlier entitlement, for exactly the period recorded and paid for in the Order.

It is important to emphasise that in the above cases of partial overlap – in view of the constraints of local legislation and of the official toll management system of the given country – no refund is possible.
By placing the Order, the Customer expressly acknowledges and accepts that any shift in time resulting from the above circumstances falls outside the Service Provider's scope of responsibility and does not give rise to any claim for a refund.
This provision does not affect the provisions of point 5.1: if two or more orders with identical content are fulfilled for the same vehicle, the same country and a fully overlapping period, the unwanted item shall be refunded as set out therein.

3.2 Financial document

Simultaneously with the fulfilment of the order, the link to the financial document (invoice or receipt) is sent to the customer in a separate e-mail. If the customer did not tick the "I request an invoice" checkbox during the purchase, or did not provide billing details, the system automatically issues a receipt.

Applicable legislation: Article 226 of the VAT Directive of the European Union (2006/112/EC), and Section 166 (1) and Sections 169–171 of the Hungarian VAT Act (Act CXXVII of 2007).

On the financial document received, where applicable (this may vary by country), the customer can see an itemised breakdown of the costs of the transaction.
Due to its tax obligations, the operator is required to indicate on the invoice issued the taxable amount of the transaction, the tax rate applied, and the amount of tax charged.
During the purchase, by actively ticking a mandatory checkbox, the customer declares that they have become acquainted with the exact content of the purchase (in particular the vehicle registration intermediary service and the total final amount payable for it), and has therefore received full information about the service prior to concluding the contract.

The place of performance of the service – pursuant to point 2.4 – is normally the given country, therefore the tax content of the document is determined in accordance with the rules applicable there. When completing the billing details on the checkout page, the customer declares that they are using the service as an end consumer; the deductibility of the tax indicated on the document is determined by the tax legislation applicable to the customer, on which the operator makes no statement.*

Any corrective or cancellation invoice (document treated as equivalent to an invoice) issued by the Service Provider (at the customer's request or for technical reasons) modifies or invalidates the data of the original invoice concerned pursuant to Section 170 of the VAT Act.
The Customer acknowledges that they are obliged to record in their accounts the status according to the most recent valid document.

Applicable legislation: Act CXXVII of 2007 on Value Added Tax (VAT Act), in particular the provisions of Section 166 (1) and Sections 169–171, and Articles 369a–369k of Directive 2006/112/EC.
* In the case of purchasing a Hungarian e-vignette, this stipulation does not apply.

3.3 Access to the invoice and receipt

Following a successful purchase (typically within a few minutes), the system sends the download link for the invoice/receipt by e-mail. Before downloading, the system requests a CAPTCHA anti-robot verification and e-mail confirmation from the customer.
The financial document is available via the link sent for 365 days from the date of purchase.

Applicable legislation: Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Article 5 (1) (f), the principle of integrity and confidentiality of data.

4.1 Comfortia

The Comfortia add-on service provides value-adding elements beyond the intermediary services, to which the customer is entitled as follows:

Comfortia is a voluntary, contractual additional undertaking by the operator, to which the customer is entitled IN ADDITION TO consumer rights based on legislation. Comfortia is not the statutory right of withdrawal, nor an extension thereof, nor a limitation thereof; point 6.1 shall govern the statutory right of withdrawal.

  • Correction of a mistyped licence plate number: Free-of-charge modification of an accidentally mistyped licence plate number (on one occasion) in the case of road use entitlements taking effect immediately or at a future date.

  • Correction of the country code (nationality mark): Replacement of an incorrectly provided country code (on one occasion) in the case of entitlements taking effect immediately or at a later date.

  • Modification of the vehicle category: Replacement of an incorrectly selected vehicle category (on one occasion) in the case of entitlements valid immediately or at a later date – even if the new category would involve a higher fee (the price difference is borne by the operator).

  • Modification of the destination country: Modification of an incorrectly selected destination country (on one occasion) in the case of entitlements starting immediately or at a later date – even if such a modification would not be possible under the standard procedure due to the differing systems of the individual countries.

  • Modification of the start date of validity: Modification of an incorrectly provided start date (on one occasion) in the case of entitlements starting immediately or at a later date.

  • Protection against partial typing errors: Automatic and, where necessary, manual verification by the system against obvious typing errors in the data entered.

  • Option of cancellation (storno): Reclaiming the fee of a road use entitlement taking effect at a later date (full refund) at least 24 hours before the start of validity. * (Except for annual e-vignettes, see below.)

* The 24-hour deadline does not constitute a restriction of the statutory right of withdrawal, but is a refund option provided voluntarily by the operator, available before the commencement of the service, which applies to the service as a whole, irrespective of the own terms and conditions of the original e-vignette issuer.
In the case of an annual e-vignette, cancellation is not possible; a replacement may be requested!

The protection system against partial typing errors ensures that if the customer makes an obvious error when entering the data, it is first filtered out automatically by the system, and then, if necessary, a manual intervention takes place at a second level. In such cases, the operator's administrator is entitled to request clarification (corrected data) from the customer, or, if the typing error can be clearly identified and corrected, may carry out the necessary modification even without the customer's involvement. This element of the service helps to lawfully avoid fines (e.g. so that a registration does not become invalid due to a typing error).

Each of the above correction elements may be used once per order, and a maximum of two different types of Comfortia correction requests may be asserted in respect of a single order. Activation of the protection against partial typing errors does not count towards the correction request limit.

All additional costs arising within the framework of Comfortia (e.g. any human administration, registration of another vehicle and its road toll, the surcharge for switching to a higher category, repeated banking costs, SMS, currency conversion losses) shall be borne by the operator.
Comfortia requests submitted via the support ticket system are usually processed and executed within 10–25 minutes.

The Comfortia service is a guarantee provided voluntarily by the operator, which does not affect or restrict the consumer's rights based on legislation (e.g. claims for damages that may be enforced in the event of defective performance).
* In the case of the Hungarian e-vignette, instead of this point, the Optimum package pursuant to point 4.1.1 of the GTC shall apply, which provides benefits of identical content.

4.1.1 Optimum package (exclusive value-added service)

When purchasing a Hungarian e-vignette, the road usage fee (e-vignette) may only be purchased as part of the Optimum package provided by the Service Provider. The Optimum package is a supplementary service package offered by the Service Provider to the Customer in addition to the NMFSZ basic service, and it qualifies as an exclusive value-added service pursuant to Section 3.2.1 of the General Terms and Conditions for Resellers (VÜSZ) of Nemzeti Mobilfizetési Zrt.

Should the Customer not wish to make use of the Optimum package, they may interrupt the order at any time without any legal consequences and continue the purchase process via the link without the Optimum package (on the central sales website of Nemzeti Mobilfizetési Zrt.), which is also offered in the basic information notice.
The Service Provider clearly draws attention to this option at the beginning of the purchase process and provides a direct redirect link to the central platform of Nemzeti Mobilfizetési Zrt.

The price of the Optimum package varies depending on the type of e-vignette selected (daily, weekly, monthly, annual) and the vehicle category; its exact amount is displayed separately, distinctly from the price of the e-vignette, at the checkout step of the purchase process, prior to finalising the payment. The itemisation also appears separately on the receipt or invoice issued to the Customer. The price of the Optimum package varies solely on the basis of the vehicle type, as well as the selected period and area.
The Optimum price made known to the Customer will appear in the same amount in the course of their subsequent purchases under identical conditions (identical e-vignette type and vehicle category).

The Optimum package includes the following service elements:

a) Typo correction: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the licence plate number included in their order, in the event that a typing error or other misspelling attributable to the Customer occurred in the licence plate number provided.
In the case of a typing error, the Service Provider reserves the right to refuse the exchange if the error affects more than 3 characters and thus gives the impression of the licence plate number of another vehicle.

b) Destination country modification: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the destination country (validity area) included in the order.

c) Cancellation and full price refund: the Customer is entitled to cancel the order and request a refund of the full amount paid (the combined total of the price of the e-vignette and the fee for the Optimum package), provided that they submit the cancellation request in writing to the Service Provider at least 24 (twenty-four) hours before the start of the validity of the e-vignette.
This right of refund may not be exercised in the case of the annual e-vignette product, in view of its special nature and sales conditions. This cancellation option is a voluntary, contractual additional undertaking by the Service Provider, which neither restricts nor replaces the statutory right of withdrawal.

d) SMS notification: the Service Provider sends a notification of successful registration by automatic SMS message to the telephone number provided by the Customer; the SMS contains the link for accessing the confirmation.

The use of the Optimum package is at the Customer's sole discretion. The services included in the Optimum package have independent economic value, go beyond the content of the NMFSZ basic service, and can only be used at the Service Provider as part of the Optimum package.
If the Customer does not wish to make use of the Optimum package, the Service Provider provides access to the NMFSZ basic service through another reseller on the central sales platform of Nemzeti Mobilfizetési Zrt. via a direct link placed in the first step of the purchase process.

The service provider does not charge any convenience fee during the purchase. Act LVI of 2025 prohibits the charging of convenience fees in connection with the sale of the Hungarian e-vignette with effect from 1 September 2025; the operator fully complies with this prohibition.

4.2 Auxil

Auxil is an add-on service which, as part of the vehicle registration intermediary service ordered herein, provides legal assistance in cases where the customer is fined for a reason directly related to the service ordered herein.
Typical reasons may include:

  • Subsequent purchase: The road use authorisation was not purchased before entering the toll road section (or was purchased beyond the grace period), and a fine was imposed as a result.

  • Mistyped data: A fine imposed due to vehicle data mistyped or incorrectly provided during the order (e.g. misspelling of the licence plate number or country code).

  • Incorrectly specified vehicle category: The road use fee was not paid in the category applicable to the vehicle, and therefore a fine was imposed.

  • Incorrectly selected destination country: An e-vignette registration purchased for the wrong destination country.

  • Incorrect country code: Providing an incorrect country code (nationality sign) at the time of purchase, as a result of which the authority fined the vehicle or its owner.

In the above cases, the customer is entitled to contact the operator at any time within 180 days of the order with the documents relating to the fine.
In such cases, the customer is obliged to submit the official fine notice/payment slip and all relevant documents; thereafter, they may request the operator's active legal assistance.
In such cases, the operator – involving its external legal partners as necessary – acts as an authorised representative before the competent authority: it may submit an appeal, initiate a payment deferral or payment in instalments, or request a reduction of the amount of the fine on equitable grounds.

In certain individual, justifiable cases, the operator may even reimburse the amount of the fine to the customer (up to a maximum of EUR 300) – even if the cause of the fine is technical. Such compensation may only take place if, on the basis of the assessment of all the circumstances of the case, the operator decides that a delay or error in the service provided to the customer may also have contributed to the fine, or if other equitable grounds justify it. Such a favourable decision is not automatic, no specific promise is made in this regard, and each case requires an individual assessment.

The use of the Auxil service does not affect the consumer's rights to legal remedy under general legislation. The assistance provided by Auxil is a voluntary undertaking by the operator, which supports the customer's proceedings before the authority, but does not guarantee the cancellation or reduction of the fine.
Auxil does not apply to cases where the customer enters road sections for which the order was not and could not have been valid (for example, roads, bridges or tunnels with extra section-based tolls).
* In the case of the Hungarian e-vignette, the service is governed by Section 4.1.1 of the GTC, therefore this section does not apply.

5.1 The customer's scope of responsibility

The successful completion of a payment transaction does not in itself mean that the road usage entitlement has entered into force – the validity of the e-vignette is established only when all the necessary confirmations sent by the system have been received, and the customer has checked the data contained therein (vehicle data, personal data, date, country, etc.) and found them to be correct. Documents evidencing payment (receipt, invoice, transaction ID) do not in themselves entitle the holder to use the road network.

In the event of a fine or any other claim for damages, only the road usage entitlement that has actually entered into force (or the absence thereof) may serve as a basis for enforcing a claim. Entering a toll road section is permitted only if proof of the required electronic entitlement is available to the customer and is valid, and its data match those provided during the purchase.

The operator fulfils every order on the basis of the data provided by the customer and is not obliged to examine whether the customer already held a valid entitlement for the same – or an overlapping – period, or whether the vehicle category, country code and licence plate number provided are correct.
At the same time, in many cases the system performs a technical syntax check on the licence plate format during data entry, and if it is suspected that the customer has mistyped the licence plate number or has interchanged the designation of "home country" and "destination country", a warning is displayed – thereby assisting correct data entry.

The customer bears full responsibility for the accuracy of the data provided and acknowledges that the operator is not liable for any errors arising therefrom (e.g. a fine due to an incorrectly specified category, an invalidating factor due to a mistyped licence plate number, an incorrect country code, an incorrect destination country).

The operator does not refund the fee on the grounds that the customer already held a valid road usage entitlement for the given vehicle for the given period (in part or with an overlap), or that the service could have been obtained elsewhere (e.g. from another intermediary, a reseller or directly on the state platform) at a more favourable price, provided that the operator has fulfilled the order in accordance with the contract. This provision does not affect the customer's statutory claims, in particular claims arising from defective performance, non-performance or unjust enrichment.

Checking validity is in all cases the customer's responsibility. The customer is furthermore responsible for waiting for the service to be performed and for using the toll road section only in possession of a valid entitlement.

The customer is responsible for accepting the performance of the ordered service – on the basis of the notifications referred to above – if it has been carried out in accordance with the data provided. If, in case of uncertainty, the customer fails to verify validity and repeats an order several times, each individual order qualifies as a separate service, which the operator performs separately.
If two or more orders with identical content are fulfilled through this system for the same vehicle, the same country and a fully overlapping period, the operator will, upon request, refund the unwanted item in full. If the customer repeats the order before the expiry of the protective limit indicated by the system (see section 3.1) without prior consultation and that order is fulfilled, any damage resulting from the multiple purchase shall be borne by the customer.

In the case of a Romanian e-vignette (rovinieta, road toll), a mistyped chassis number cannot be amended locally; the customer must arrange this with the Romanian road toll authority by presenting the vehicle documents and submitting an application.
In order to prevent mistyping, in the case of the rovinieta we display a separate warning window for confirming the chassis number, just as we do in other cases for confirming the licence plate number.

5.2 Disputing an order, complaints

During the purchase process, in accordance with Directive 2011/83/EU, the customer encounters elements requiring active confirmation (checkboxes), the acceptance of which is a precondition for finalising the order. The purpose of these elements is to ensure that, prior to concluding the contract, the customer becomes acquainted with and expressly accepts the GTC, the Privacy Notice and the other mandatory declarations. On the Checkout page and on the bank's payment page, the total final amount payable – as a single sum including tax – is clearly displayed at least twice (together with the indication of the currency).

Prior to payment, the operator clearly states the total final amount payable and the currency, both at checkout and on the payment interface. The amount displayed at checkout remains unchanged when proceeding to the payment step.

The operator examines every refund claim individually and on the merits, and informs the customer of its decision in writing, with reasons.
This section neither excludes nor limits the customer's right to lodge complaints, raise objections and enforce their rights: the customer may file a complaint at any time, may turn to the consumer protection authority, the conciliation board, the card-issuing financial institution or a court, and continues to be entitled to their statutory rights, in particular to claims arising from defective performance and to the right of withdrawal under section 6.1.

It is the customer's responsibility to wait for the service to be performed and only thereafter – in possession of a valid entitlement – to enter a toll road section. The rules applicable to the special, separately tolled road sections of individual countries (e.g. bridges, tunnels) must also be taken into account; the operator is not liable for any damage resulting from disregarding these. In many cases the operator sends information about such extra, specially tolled sections together with the relevant order, however, the customer must primarily observe the local rules, and if during their journey they encounter signs, road markings, barriers, gates or payment terminals indicating that a special toll must be paid (i.e. the national or county e-vignette is not valid for that section), they may use it only at their own risk and may not hold the operator liable for failing to comply with these.

6.1 Right of withdrawal and termination

Statutory right of withdrawal: Pursuant to Directive 2011/83/EU and Government Decree No. 45/2014 (II.26.), in the case of a distance contract the consumer is, as a general rule, entitled to a 14-day right of withdrawal.

The subject of the service provided by the operator is vehicle registration intermediation, which commences without delay at the customer's express request. Before finalising the order, by ticking a mandatory checkbox, the customer expressly requests that the operator commence performance of the service before the expiry of the termination period, and simultaneously declares that they acknowledge that, following the full performance of the service, they lose their right of termination.

In view of this, pursuant to Section 29 (1) a) of Government Decree No. 45/2014 (II. 26.) and Article 16 (a) of Directive 2011/83/EU, the customer may not exercise their right under Section 20 after the full performance of the service.

The time of full performance of the service – as specified in section 3.1 – is the moment when the operator has entered and validated the vehicle data in the official electronic register of the competent toll operator, has obtained the road use entitlement, and has sent a confirmation thereof to the customer. Full performance occurs at that moment, irrespective of whether the start date of validity of the road use entitlement is immediate or falls on a later date.

The customer may terminate the contract until the service has been fully performed; in this case the operator shall be entitled to a fee proportionate to the service already performed. In view of the short duration of performance (typically 1–8 minutes), the operator additionally provides – within the framework of Comfortia, or, in the case of a Hungarian e-vignette, within the Optimum package – a voluntary cancellation option going beyond the statutory rights, as set out below.

Following performance of the service, the operator shall confirm the customer's above express declaration on a durable medium (e-mail), in accordance with Section 18 of Government Decree No. 45/2014 (II. 26.).

If the performance of the service has not yet been completed and the customer notifies the cancellation at least 24 hours before the start of validity (see the Comfortia cancellation option below), the full amount shall be refunded.

Applicable legislation: Article 16(a) of Directive 2011/83/EU, as well as Sections 18, 19, 20 and Section 29(1)(a) of Government Decree No. 45/2014 (II.26.).

Comfortia cancellation option: Separately from and IN ADDITION to the statutory right of withdrawal, the operator voluntarily provides the following cancellation option within the framework of the Comfortia service (point 4.1). This option is an additional contractual undertaking which neither restricts nor replaces the statutory right of withdrawal:

(A) If the road use entitlement has not yet entered into force: In this case, the purchase may be cancelled at least 24 hours before the start of validity of the entitlement. The cancellation must be initiated via the online contact form or by e-mail no later than 24 hours before the start of validity; thereafter, the full amount paid shall be automatically refunded to the bank account or payment instrument used during the purchase (it is not possible to specify a different account number). The refund process starts within a few hours of the receipt of the cancellation declaration; depending on the payment service provider, the credit is expected to appear within 1–3 business days. In certain cases, the refund does not appear as a new item on the statement, but the status of the original transaction changes to "reversed".

If the customer duly submits the cancellation declaration at least 24 hours before the start of validity, the full amount paid shall be refunded.

(B) If the road use entitlement has already entered into force: An already valid (active) road use entitlement cannot be cancelled or refunded.

In such cases, modification is possible exclusively within the framework of the Comfortia service (point 4.1) and within its limited scope; in the case of a Hungarian e-vignette, within the framework of the Optimum package (point 4.1.1).
* In the case of a Hungarian e-vignette, the service is governed by point 4.1.1 of the GTC, therefore this point does not apply.

6.1.1 Model information on withdrawal/termination (Annex 1 to Government Decree No. 45/2014 (II. 26.))

Right of withdrawal/termination

You have the right to withdraw from this contract within 14 days without giving any reason. Similarly, in the case of a contract for the supply of services, if performance of the contract has commenced, you have the right to terminate the contract within 14 days without giving any reason.

The withdrawal/termination period expires after 14 days from the day of the conclusion of the contract.

If you wish to exercise your right of withdrawal/termination, you must send a clear statement of your intention to withdraw from/terminate the contract electronically to the e-mail address privacy@evignet24.eu, or by post to Enternova Kft. (H-2161 Csomád, Szent István utca 48.). For this purpose, you may also use the model withdrawal/termination form set out in point 6.1.2.

You exercise your right of withdrawal/termination within the deadline if you send your notice of withdrawal/termination before the expiry of the deadline indicated above.

Effects of withdrawal/termination

If you withdraw from this contract, we shall reimburse all consideration paid by you without delay, but no later than within 14 days of receipt of your notice of withdrawal. For such reimbursement we will use the same means of payment as used in the original transaction, unless you have expressly agreed to the use of another means of payment; you will not incur any additional costs as a result of the application of this method of reimbursement.

If you have requested that the performance of the service begin within the termination period, in the event of termination you shall be obliged to pay us the amount proportionate to the service performed up to the date of termination of the contract. Likewise, we will refund that part of the consideration paid by you which exceeds the value of the service provided by us.

Cessation of the right of withdrawal/termination: pursuant to Section 29(1)(a) of Government Decree No. 45/2014 (II. 26.), you may not exercise this right after the service has been fully performed, given that performance commenced at your express prior request and that, simultaneously with such request, you declared your acknowledgement that you would lose this right upon full performance of the service (see point 6.1).

6.1.2 Model withdrawal/termination form (Annex 2 to Government Decree No. 45/2014 (II. 26.))

(complete and return this form only if you wish to withdraw from/terminate the contract)

Addressee: Enternova Kft., H-2161 Csomád, Szent István utca 48., e-mail: privacy@evignet24.eu

I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal/termination in respect of the contract for the provision of the following service: ..........................

Date of conclusion of the contract: ..........................

Order ID / licence plate number: ..........................

Name of consumer(s): ..........................

Address of consumer(s): ..........................

Signature of consumer(s) (only if this form is notified on paper): ..........................

Date: ..........................

6.2 Contact

A direct contact option with our permanent customer service is provided in the footer of the website (online contact form). Customer service is available 24 hours a day, every day of the year; the average response time is 1–15 minutes (depending on traffic volume), and in all cases a substantive reply is provided within 24 hours at the latest. After selecting the appropriate support menu, the customer may also report if their order has not arrived within the usual time. In such cases, the operator resends all previous confirmation e-mails (typically three separate messages) and also repeats the sending of the SMS notification. This function may only be used once per order; if the confirmations still do not arrive thereafter, the customer may open a new support ticket to report the problem.

Contact may generally be initiated from any valid e-mail address (accepted by the system). For data protection and security reasons, however, we are only able to handle enquiries that can be credibly linked to a valid order registered in our system.

The customer may also exercise their rights – including filing a complaint, withdrawal and refund claims – through an authorised representative. For data protection and security reasons, a request submitted on behalf of another person from an e-mail address other than the one used for the order can only be processed by the operator on the merits if it is accompanied by a power of attorney signed by the customer. This requirement serves exclusively to protect the customer's personal data and does not restrict the customer's enforcement of their rights.

The operator – while directly fulfilling its statutory obligations – is free to choose the communication channels.
We do not operate a telephone customer service; contact is maintained via the contact form available on the online interface or by e-mail at privacy@evignet24.eu. The declaration of withdrawal/termination, complaints and any other legal declarations may be validly submitted through either channel (see point 6.1.1). The operator provides a substantive written reply to every enquiry within 24 hours at the latest.
In doing so, the operator fully complies with the applicable legal requirements – in particular with Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact) and Article 6(1)(c) of Directive 2011/83/EU (contact details), according to which providing a telephone number is not mandatory if the business ensures rapid and efficient contact by other means (Case C-649/17).

During certain periods, a pop-up "chat" window may also appear on the user interface to facilitate quick contact; however, its absence or temporary unavailability cannot be held against the operator, as it is only an occasionally provided supplementary, primarily informational channel intended to guide new visitors.

Following a successful order, it is necessary to wait for its fulfilment (the service is generally completed within 1–8 minutes); until then, it is not possible to submit a support ticket in connection with the same order (for example "I have not received my order").
In view of the fact that the incoming order is placed in the processing queue and fulfilment is typically completed within 1–8 minutes, the operator is technically no longer able to execute any modification or cancellation request received during processing. This technical circumstance does not affect or limit the customer's statutory rights under point 6.1: the operator records every request received, assesses it on the merits and informs the customer in writing.

A modification request may be submitted as early as one minute after the fulfilment of the order (sending of the SMS or e-mail), taking Comfortia (4.1) into account.

6.3 Complaint handling and communication

The operator investigates all complaints and refund claims received on their merits, and informs the customer of the outcome in writing, together with reasons. The manner, tone or form in which a complaint is submitted has no effect on the assessment of the complaint on its merits.

At the same time, the operator reserves the right, in the case of enquiries containing threats, harassment, defamation or untrue statements of fact, to restrict communication to written, documented channels, and to take the steps provided for by law in defence of its legitimate interests. This measure does not affect the investigation of the complaint on its merits, and does not limit the customer's remedies, in particular the right to contact customer service, the conciliation board, the consumer protection authority or the court.

Applicable legislation: the relevant provisions of Directive 2013/11/EU (ADR), Government Decree No. 45/2014 (II.26.), and Section 2:45 of Act V of 2013 (Civil Code) (the right to honour and good reputation).

If the consumer dispute cannot be settled through direct negotiation with the operator, the customer may turn to the conciliation board competent for their place of residence or stay. The conciliation board competent for the operator's registered seat is: Budapest Conciliation Board, 1016 Budapest, Krisztina krt. 99. 3rd floor 310., postal address: 1253 Budapest, P.O. Box 10, e-mail: bekelteto.testulet@bkik.hu, telephone: +36 1 488 2131. The operator has an obligation to cooperate in the conciliation board proceedings.

6.4 Bank chargeback procedure

In the event of a disputed issue, complaint or detected error, the operator recommends that the customer first contact customer service, as the vast majority of cases can be resolved most quickly through direct negotiation. This recommendation does not affect or limit the customer's right to turn directly to their card-issuing financial institution, the conciliation board, the consumer protection authority or the court in their case.

If a bank chargeback procedure is initiated, the operator responds to the payment service provider's enquiry with the documents at its disposal – in particular the order data, the logged status of the checkboxes ticked at the time of purchase, the confirmations sent out and the proof of performance – and asserts its position in the procedure within the statutory framework. The operator does not attach any separate fee, cost or sanction to the initiation of the chargeback procedure at the customer's expense.

Applicable legislation: the provisions of Directive (EU) 2015/2366 (PSD2) on disputing payment transactions, as well as Directive 2013/11/EU (ADR).

7.1 The operator's scope of liability

The issuance of the road use entitlement (e-vignette) is decided exclusively by the competent toll operator of the given country, on the basis of national legislation, regulations and its internal procedures. The operator has no influence over this decision and is not a contracting party to the legal relationship established between the customer and the competent toll operator: it merely carries out the registration in the official toll register on behalf of the customer and with the data provided by them. The operator is not liable if the competent toll operator rejects the registration, processes it with delay, suspends its system, or subsequently modifies, restricts or withdraws an entitlement already issued; in such matters the customer may turn directly to the competent toll operator. If the vehicle registration does not come about for a reason arising within the toll operator's sphere of interest, the operator refunds the full amount paid by the customer to the original payment instrument.

The operator shall not be liable for any damages arising from data provided incorrectly or inaccurately by the customer (e.g. mistyped licence plate number, incorrectly indicated vehicle category, etc.), nor shall it be liable if the customer failed to wait for the confirmations to arrive or failed to check their content.
The operator shall likewise not be liable for delivery errors of notifications where these occurred due to incorrect contact details provided by the customer (e.g. mistyped e-mail address or phone number), provided that, according to the system's feedback, delivery was otherwise successful.
If the ordered vehicle registration cannot be completed for objective reasons, the operator shall be liable solely for refunding the amount paid by the customer, which shall be refunded to the customer's original means of payment.

The limitations of liability set out in this section shall not affect the operator's liability for damage caused intentionally or by gross negligence, or for breach of contract causing harm to human life, physical integrity or health.

The operator undertakes to record orders in the relevant official registers professionally, based on the data provided, within the time indicated by the countdown timer, and to send the customer a detailed confirmation of performance. The operator shall investigate any technical errors or irregularities arising within its sphere of control without undue delay and, where necessary, shall provide the customer with a correction, repeated performance or a proportionate refund of the fee.

The operator is obliged to carry out data processing in accordance with the applicable data protection legislation – in particular the GDPR – and to maintain appropriate technical and organisational measures to this end.
* In the case of the Hungarian e-vignette, this section shall apply as set out in section 4.1.1 of the GTC; there, the operator acts as an official reseller of Nemzeti Mobilfizetési Zrt.

7.2 Miscellaneous provisions

The operator is entitled to unilaterally amend these GTC. The amendment shall enter into force upon publication on the website and shall apply exclusively to orders placed after its entry into force. Orders already placed shall in all cases be governed by the provisions of the GTC in force at the time the order was placed; the amendment shall have no retroactive effect. The currently effective text of the GTC and the date of its last amendment are continuously available on the website; the operator retains previous versions and shall make them available at the customer's request.

The language of the contract between the customer and the operator is the language selected during the ordering process. The operator files and retains the concluded contract – together with the order data, the logged status of the ticked checkboxes and the confirmations sent out; these data are available at the customer's request for the period specified in section 3.3.

Should any provision of this document be found invalid, unlawful or unenforceable, this shall not affect the validity, legality or enforceability of the remaining parts of the GTC. In such a case, the provision in question shall be replaced by, or interpreted in accordance with, the provision that most closely reflects the original intention of the parties and the applicable legislation.

The failure of the operator to exercise any right or entitlement shall not be deemed a waiver of that right. Any waiver of a right by the operator shall be valid only if made by way of an express written declaration.
The fact that the operator does not strictly enforce a particular contractual provision in a given case does not mean that it waives its application in the future.

The use of the platform and the ordering of the service presuppose on the part of the customer the knowledge and acceptance of the possibilities, functioning, technical limitations and risks of online purchasing, and furthermore that the customer has not experienced any error in the operation of the platform, has seen and was able to interpret all necessary data in the display of information, and has understood and accepted the information texts of the checkboxes to be ticked at the mandatory elements of the purchase.

The GTC is also available as multilingual information, partly using AI translation. In matters of interpretation between the operator and the customer, the Hungarian language version shall prevail. This does not affect the consumer's right to rely on the information received in the language of the conclusion of the contract, and does not deprive the consumer of the protection afforded by the mandatory consumer protection rules of the Member State of his or her habitual residence (Article 6 of Regulation (EC) No 593/2008 – Rome I).

7.3 Applicable legislation

This contract and service shall be governed by the legislation in force of the European Union and – in the case of performance in Hungary – of Hungary. In particular, the following sources of law are authoritative and form the background of the GTC:

  • Directive 2011/83/EU – on consumer rights

  • Directive 2000/31/EC – on electronic commerce (with particular regard to the information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2) – on payment services (with particular regard to the requirements of strong customer authentication and secure payment)

  • Directive 2006/112/EC – on the common system of value added tax (VAT Directive)

  • Regulation (EU) 2016/679 (GDPR) – the General Data Protection Regulation (principles and security requirements of personal data processing)

  • Act V of 2013 (Civil Code) – the Civil Code (general rules on contracts and liability for damages)

  • Directive 2005/29/EC – on unfair commercial practices (prohibition of misleading and aggressive practices towards consumers)

  • Directive 2013/11/EU (ADR) – on consumer alternative dispute resolution (conciliation board procedure)

  • Government Decree 45/2014 (II.26.) – on the detailed rules of contracts between consumers and businesses (the national transposition of Directive 2011/83/EU), in particular Sections 11, 15(2), 18, 19, 20 and 29(1)(a)

  • Regulation (EC) No 593/2008 (Rome I) – on the law applicable to contractual obligations (with particular regard to consumer contracts under Article 6)

  • Regulation (EU) 2022/2065 (DSA) – the Digital Services Act, in accordance with which the operator – as an information society service provider – shapes its operation, notwithstanding that the platform does not qualify as an intermediary online platform within the meaning of the DSA.

Enforcement of rights, complaint handling: The customer may submit their complaint to the operator's customer service (point 6.2). If the consumer dispute is not settled despite the negotiation, the customer may turn to the conciliation body competent for their place of residence (alternative dispute resolution), or may initiate court proceedings.

Updated: 12.08.2026.